Easter holiday travellers are facing travel chaos at Australian airports as a 30% staff shortage leads to three-hour long queues at security screening. People are sleeping on floors, families have missed flights and many planes have been cancelled due to the issue. So what is the cause? According to Sydney airport CEO, Geoff Culbert it’s …
Leaders often believe that success means working themselves to the bone and wear busy-ness almost as a badge of honour. Yet all the evidence contradicts this way of thinking. As a Stanford University study showed: ‘Output falls sharply after a 50-hour work-week, and falls off a cliff after 55 hours – so much so that …
Jeff, the managing director of a growing empire of eyewear stores, complained that he simply couldn’t find enough optometrists to achieve his expansion plans. When I questioned him, his attraction strategy was almost solely based on salary. Jeff valued twenty-twenty vision, but he needed to look at this problem through different eyes.
In my early thirties, I was forced to quit the best job I had ever had. As a senior executive of a global public company, I had a diverse challenging role and travelled regularly overseas. Yet I wanted children. The two simply didn’t align. I wanted to reduce my hours while my children were young, …
If a professional sports coach saw his elite athletes only once or twice a year and then told them everything they were doing wrong, it’s unlikely they would ever achieve any success. Yet when it comes to managing the performance of people in organisations, this kind of approach is standard practice. Despite overwhelming evidence that …
The Remarkable Management Strategy That Most Businesses Don’t Use Read More »
When experts talk about strategies to achieve business success, team size is not a subject that often comes up in the conversation. Giant call-centres, large head office squads and vast employee units are generally the unchallenged norm. Yet this simple factor can play a significant role in an organization’s success.
Despite good intentions and careful planning, sometimes corporate strategies and projects simply don’t work. Such was the case with Flight Centre’s change initiative ‘Full Throttle’. In this interview HR Director Magazine asks, ‘What went wrong? Click here to download..
When I was working for Flight Centre, the company’s property area decided to analyse the top 200 most profitable stores worldwide to see what was the key factor in their success. Was it expensive shop rentals? High customer walk past? Attractive store-front displays? The conclusions were surprising.
Idealog Magazine: Taking the bureaucracy out of recruitment with HR ninja Mandy Johnson
This is the killer scenario faced by many companies. They might have made significant improvements to many of their attraction and hiring processes but, for some positions, they still struggle to find good people. The recruiter gives up and the organisation is forced to adjust its business objectives, like the global retailing CEO who told …
‘Unfillable’ Vacancies – What Can You Do About Them? Read More »